A man went a Shop and wrote in their book..
“Had a very pleasant experience of purchase when Mr.... interacted and helped in my buying!”
The same day evening, another man who visited the Shop wrote,
The same day evening, another man who visited the Shop wrote,
“I had such a bad experience of buying and I am walking out because of interaction with Mr…. (The same person)!”
The Owner who was away for the day got wondered at this and asked his Manager in the evening what the reason was. The Manager, an aged man of fifties said,
The Owner who was away for the day got wondered at this and asked his Manager in the evening what the reason was. The Manager, an aged man of fifties said,
“Sir! The first Customer was decent and he had to some extent an understanding that a good job backed by quality can only come through if one had a little patience and appreciation for the doer and it worked a wonder. Our boy was all happy for recognition of his worth and out of this motivation paid a special attention to his Customer..
The evening Customer was a short tempered personality and had no values for the hard work and quality behind the Service rendered. He simply started finding out the defects which even a perfect personality will have one or the other..
The evening Customer was a short tempered personality and had no values for the hard work and quality behind the Service rendered. He simply started finding out the defects which even a perfect personality will have one or the other..
Naturally our boy reacted for bringing him down when he was really trying his best to give a quality Service. The short tempered man any how was not interested in listening to him as he had not come for buying but only to pick up a quarrel!”
The perplexed Owner asked,
The perplexed Owner asked,
“But how can we erase the impact of his writing in the Book?"
The wise Manager said,
The wise Manager said,
“Yes, Sir! It is problem and it affects our reputation. But if we reprimand our boy, the business will be affected as he is contributing a lot here. We have to take a chance here and see how further things move..
Any how, let us see the numbers from now onwards. Who write in his favor and who write against him. That alone ultimately shows our boy's real capability of facing a tough Customer with his quality work. Based on that let us act..
Better, we don't do anything immediately!"
‘This post is a part of Blogchatter Half Marathon
Keywords: CUSTOMER, SATISFACTION
Impulsive decisions by mangers many times leave scars for life, as of now this man has used caution in taking course, lets see what happens next.
ReplyDeleteRightly said, Dipika.. The Manager has to see from all perspectives before coming to conclusion on the performance of his Assistants.. Yes.. Time alone tells what is in store for the Sales Boy.. Thanks for the good comment on the Post and wishes!
DeleteThis is a thought provoking post ! Decisions taken in haste do surely impact badly.
ReplyDeleteThanks for the compliment.. Yes.. Managers should take decisions in cool environment where alone many times the truth will come out.. Rightly concurred on the message of the Post.. Wishes!
DeleteEveryone had their good and bad days... Benefit of doubt should be given to the boy, nothing can be hidden for long. So good decidion by giving some time to the boy.
ReplyDeleteThanks Swati for concurrence on the message conveyed here..Yes.. Time alone brings out the real worth of an individual.. Wishes!
DeleteEberyone deserves a second chance. Kudos to the manager who understands and gives an employee a chance to prove themselves. One review should never be the basis of punishment.
ReplyDeleteYes.. Rightly said.. That's the right attitude of a good Manager.. Thanks & wishes!
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