Wednesday, August 18, 2021

AS THE CLIENT CONTINUES RULING..


The young man newly joined a Company had only two important activities with him for a while in respect of the Motto of his Company Viz.,

'The Customer is an important person in our premises!'

Reproduce those words in all the examinations his Department conducted and repeat that often in front of his Boss to impress him..

In 3 yrs time, he was made the Group In-Charge and had to deal with the Customer along with his Boss few times. The discussions and the impositions of the Client soon made him firm up in his mind..

'The Customer is not just the important person but sure a VIP!'

In the next 4 yrs, he took over as Manager in his Department. Soon, he had to face some tense moments in his new Role with the Customer. That made him re-define his earlier Concept of Customer saying,

'The Customer is not just VIP but can rule like a King!'

And often used to say that sarcastically in front of his Sub-ordinates pushing them on their works..

More years passed.. The then man of 40s changed his Company and took up the Senior Executive Role in the new Company operating in a much fierce competitive environment..

He almost had some sleepless nights over the never ending Customer's questioning and the Boss commenting on his new Role. It was soon a 'Do or Die' situation for him and the Senior Official in no time was in tune with the 2nd Company's Motto..

'The Customer is a King in our Premises!'

Thus moved his life for the next 10 years..

On a good day, he was promoted to the Post of General Manager of his Company at the back of his valuable contributions at work. The new GM reiterated in his inaugural speech at the back of valuable experience in dealing with tough Customers of his Company saying..

'The Customer is not just a King in our Premises but some times more than a King too!'

Time never stopped and soon on a fateful day, the GM was asked to leave due to failure on his part in respect of timely deliveries from the Company to the sensitive long standing Customers resulting in certain Customer dissatisfaction. And that was truly a bad experience for him for a while and he used to feel within

'This Customer expected me treat him like God!'

Even though he could never say it out.. 

No need to say, he got his Posting again as GM in the Rival Company of equal level. Soon he was in limelight and his new Company made him its CEO in 2 years..

The CEO had the toughest time of walking on the razor's edge in satisfying the Company's Clients. But his vast experience in the field had truly helped him there to tide over every crisis and made him a successful man in his Mission ultimately..

Thus towards the end of his Career, the seasoned CEO ultimately redefined his Company's Motto in respect of the Customer from the then Slogan,

'The Customer is a King in our premises!'

To

'The Customer is God in our Premises!' 


Keyword: CLIENT

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