“My dear Manager, You know.. It seems, your that boy Sampath had called our Chief Customer Mr Swaroop on phone last evening. He should have walked down to his office to clarify his doubt and you should have instructed your man to do that alone. Yaar, remember. In this Company, our GM and MD alone can call our Chief Customer on phone..
Right now, go the Customer’s Office along with your Supervisor and convey our apologies to the Chief for calling on phone. Do this, else our business will face hurdles in coming days!”
“OK! Sir! Right now, I’ll do that!”
At the Customer’s Office..
“Sir! we apologize on behalf of one of my Assistants for directly calling you on phone. We are sorry about that!”
“Look, dear! Your Assistant does this and you say sorry on his behalf. I won’t accept.. Do one thing.. Right now, call your Assistant and warn him not to repeat the mistake. Please do that first!”
“Ok! Sir! I’ll do that..”
“OK! Sir! Right now, I’ll do that!”
At the Customer’s Office..
“Sir! we apologize on behalf of one of my Assistants for directly calling you on phone. We are sorry about that!”
“Look, dear! Your Assistant does this and you say sorry on his behalf. I won’t accept.. Do one thing.. Right now, call your Assistant and warn him not to repeat the mistake. Please do that first!”
“Ok! Sir! I’ll do that..”
Saying thus, the Manager turned to his Supervisor and said,
"Ring up to your boy now and tell him...."
In the next few minutes, the Supervisor was heard talking to the Assistant in low tone from a corner of the room,
In the next few minutes, the Supervisor was heard talking to the Assistant in low tone from a corner of the room,
“Hi! Swaroop! What are you thinking about yourself, I say? Why did you call our Customer Chief on his phone? Mr Swaroop! Be careful and listen to me.... And promise me that you don’t repeat this any more. You are a small man in our Department to talk to a big man like that on phone!”
As the advising thus continued, the Manager sheepishly was briefing the Chief in a softer tone,
As the advising thus continued, the Manager sheepishly was briefing the Chief in a softer tone,
"Sir! My Supervisor had told his boy what all required. That boy will never repeat this mistake once again. His full name is Sampath Swaroop. They all call him by his second name many times. OK! Sir! I take leave now.. Once again sorry for all the trouble we gave you. Bye! Sir!"
I'm participating in #BlogchatterA2Z
Keywords: #BlogchatterA2Z, SOOTHING, CUSTOMER, CARE
Oh so its a name thing! Haha, So many egos in this care...
ReplyDeleteYes.. You said it, Careena.. Subtle humor.. Thanks & Wishes!
Delete