LESSON IS ONLY FOR OTHERS; NOT FOR ME!

The Boss was heard counseling firmly..

• "The Customer is just asking you to meet the requirement because we alone are capable of doing that with the right ease and care..

Have you got the point?"

• "The problem is.. You are calculating how much money we receive when the Customer was explaining the works you got to complete. What do you do if he decides to pack the bags and say bye to us?

'Say sorry' first and stop him from going away from us!"

• The Customer's holidays alone are yours and you should have no visiting hours for him. In case, he demands 25 hrs of your time in a day and you should without a say be able to generate that..

If not done, subsequently all those days and hrs sure will be totally yours alone forever. Understood?"

• "One satisfied Customer is surely advertising on Our behalf for 10 future customers..

Isn't it your foremost duty to do whatever he asks without a second thought?"

• "Our Customer is not complaining at all. Just expressing the fact that you've not met his requirement. Nothing less; nothing more!

Instead of saying ‘sorry’ and further keeping mum, take pains and make it known to him that you have not limited the 'outcome' by yourself!"

• "Anytime, saying ‘Who's this?' on phone to a Customer is often detrimental and saying 'Yes Sir/Madam!' is ever welcome..

Have you forgotten that minimum civic sense learnt in your childhood, dear?"

• "There's no friendship in a Customer relation..

Have you kept off all personal talks away from him beyond minimum?"

• "You should never compare the life style of your Customer with you..

Are you aware of this?"

• "The Customer Care at root level includes caring for his/her well being and prosperity.. 'Care for the other!'

Is the greatest message taught to you all these years. Why are you missing doing that sacred service to your Customer?"

Ok.. I told you what attitude you need to have with you when you deal with our customer..

• Care for the Customer as a human being,
• Wish for every betterment there,
• Step down a level of yourself in serving your Customer and
• Do the best in the situation..

Remember, Customer is our God!

Go and be on your job.. Ok.. You can go now!"

The same Boss was heard saying sheepishly on phone sometime later..

"What? Oh, God! This customer always creates such problems for me. Ok.. Don't put me in the loop. Tell him I am on an urgent work and I briefed you everything. If he starts saying nasty things, tell him a nice story and engage him for the time. It's an art.. It's required, dear.. Do this and you relax.. The required is done!"

Keyword: LESSON