That day for the Morning Session, the Senior Executive of the Company was invited to deliver lecture on the Topic
Customer Care in the Organization..The gentleman got ready, soon reached the Spot and having a brief interaction with others, started speaking on the subject non stop for an hr and finally ended his talk saying..
"Do you know? My
"Do you know? My
CUSTOMER is ever embedded in my 8 Point Dedicated Care starting with letters C, U, S, T, O, M, E and R and that discipline forever goes thus..
- Caring for him/her as I care for myself, all along avoiding comparing my life style with that of my Customer..
- Understanding what he/she says with full attention as it is ever my duty to do that without a second thought..
- Stabilizing all the practices involved in doing his/her works ever avoiding using the word ‘Sorry!’
- Together moving endlessly at the same time keeping required distance too..
- Organizing all the works to the best of my capabilities as he/she will surely be advertising on my behalf for many future Customers..
- Meeting his/her requirement in time to the point as me alone is capable of doing that with ease and care..
- Evaluating the best practices of interactions ever remaining alert to say, 'Yes, Madam/Sir!' on all expected phone calls
- Reorienting all my personal talks ever remembering that there is no close friendship in a Customer relation!
Ok.. I told you what attitude we need to have when we deal with our Customer. My final say here is..
The Customer is God
The Customer is God
For us and let us pledge that we do no less for our Customer!"
The Speech ended with thunderous applause and the Senior Executive soon moved on to his Office in his Official Car..
That evening after the close of shift hrs, as the Senior Executive was returning home, on the way the smartphone rang smartly and the
The Speech ended with thunderous applause and the Senior Executive soon moved on to his Office in his Official Car..
That evening after the close of shift hrs, as the Senior Executive was returning home, on the way the smartphone rang smartly and the
TIMELY ADVICE
Too went on smartly..
"Yeah.. Speaking.. Oh.. Is it? Ok.. Ok.. Do one thing.. Manage the whole issue yourself and don't put me in the loop as I am already tired of attending today's lengthy Program. If required, tell a nice story to our person and..... Ok?"
"Yeah.. Speaking.. Oh.. Is it? Ok.. Ok.. Do one thing.. Manage the whole issue yourself and don't put me in the loop as I am already tired of attending today's lengthy Program. If required, tell a nice story to our person and..... Ok?"
This post is a part of Blogchatter Half Marathon 2.0
Keywords: Timely, Advice,#BlogchatterHalfMarathon 2.0
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